Standard Operating Procedures(SOPs) for Water Utility operations

Standard Operating Procedures(SOPs) are a collection of various internal documents that have been compiled by an expert committee of utility professionals. They provide guidance to utility staff by showing how activities are supposed to be carried out and ensure compliance with WSSA objectives.

They make sure that daily activities are undertaken through predefined steps and using official documents to ensure the expected results and quality of work. They address the following organizational aspects:

  • Cooperation between staff and different departments
  • Authorization of activities (possibly from various departments)
  • Missing information (from the field, customer, stock, etc.)
  • Transparency (e.g. misunderstandings) and accountability
  • Improving performance through indicators (measuring results)






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